1	United Way of Marion County
2	Needs Assessment 16 December 2003
3	Evening Agenda
4	Agenda Welcome and Introductions Needs Assessment Review Where do we go from here? Questions and Answers
5	Credits Two Interns helped immensely with this needs assessment: Chris Shamblin, FSC, graduated may 2003 Tracey Weaver, WVU, senior (Intern) Assisted by: Robin Smith, Executive Director, United Way of Marion County John Griggs, BOD, United Way of Marion County
6	Needs Assessment During the Strategic Planning in 2002, the BoD realized that the last Marion County social services needs survey was dated Last performed in 1996 Included all needs, Recreation, etc, not just social services needs. A valid needs assessment data set must be a basis for money allocation to the social services agencies
7	Needs Assessment In July 2003, UWMC initiated a needs assessment aimed at its distribution of funds Desires of donors Needs of the community (as seen by several groups) Recipients needs
8	Needs Assessment The Needs Assessment was broken into 3 parts: Focus Groups Detailed Surveys, 250+ distributed Specific questionnaire, completed by interview; UWMC intern interviewing recipients of services Today I will brief the Focus Group Results; the detailed surveys and questionnaires validate these Focus Group Findings
9	Focus Groups The United Way team drew 5 community groups into Focus Groups: Government, with selected officials being those who would interact with recipients of, or be in support of the supply of needed services. Agency Heads of the Social Service Agencies delivering the needed services The Council of Churches, with ministers/staff from the county invited Actual recipients of services (represented by tutors, or care-givers where anonymity is an issue) Known civic leaders, such as teachers, retired government officials, President of the State College, and others who would be aware of the needs of the community
10	Focus Groups Each of the 5 groups participated in an interactive, Facilitated discussion, following the basic outline of 6 questions: What do you consider the health and human services concerns are for Marion County? What services do the United Way offer to Marion County? What resources do you know exist in Marion County?
11	Focus Groups 6 questions (concluded): What would you consider the gaps in service? What could the United Way do to improve it’s presence in Marion County What would you like to see the united Way accomplish in the next 3-5 years? These questions were designed to: start with “need”, carry thru “what is being done, and not done”, and What should the united Way do?
12	Focus Groups A free-lance question during the session recap dealt with “grouping” of services for purposes of funding allocations: Emergency Services Specialized services Youth Services
13	Results Results of the Focus Groups are shown next, and tell the story Results of the 250+ surveys are still under study; results confirm the Focus Groups Correlation is within a few % points Results of the individual questionnaire also confirm the Focus Groups results
14	Statistical Comparison Statistical Comparison of Survey Data and Marion County Census data: Population: County Survey 56,598 253 (.4%) Gender** Male 26,900 (47.5%) 78 (31%) Female 29,698 (52%) 171 (68%)
15	Statistical Comparison Race/Ethnic: COUNTY SURVEY White 53,823 (95.1) 238 (94%) Black/African American 1,823 (3.2%) 9 (4%) American Indian 114 (.2%) 2 (1%) Asian 472 (.8%) 1 (.4%) Other 74 (.1%) 1 (.4%)
16	Statistical Comparison Age 18 – 25 8078 (14%) 26 (10%) 26 – 40 11799 (21%) 60 (24%) 41 - 55 11264 (20%) 95 (38%) 56 – 70 2953 (15.5%) 48 (19%) 70 and above 7120 (12.5%) 18 (7%)
17	Statistical Comparison Major issues: county survey Unemployment 4.4% 51% Poverty 11.7% 35%
18	EXIT to EXCEL sheets
19	Results First the results by question: Not all questions will be hit directly Q #1: Health and Human service concerns? Un/Under employment (UW can’t treat) prescription drugs Cost of health care in general Knowing what help (UW and other) is out there Transportation (note the comment on “lack of central point on info/access”)
20	Results Q #2: Services the UW offers: Fundraising Crisis and emergency services (“glue to link providers to consumers”) (access)
21	Results Q #4: Gaps in services: +++(in Tan) – knowledge of what services are there and available (Yellow) Duplication of services (single point of entry)
22	Results Q #5: What can the UW do to improve its presence? ++++(Turquoise) Marketing – information on services- (Green) Collaboration/ partnering within and without the UW sphere Teach people to fish (break the cycle)
23	Results The free-lance question – grouping of services: The response was to maintain the current 3 panel groupings; Emergency services is “clearly something we cannot not do” Within the other 2 panels, “Break the cycle”; especially for youth programs
24	Summary of Results different sort Issues/concerns the Board needs to address: Marketing ourselves, our programs year round, not just during the campaign Collaboration inside and outside of the UW sphere Setting up a clear, advertised, single point of entry Duplication of services
25	Summary of Results different sort Issues/concerns the Community Review needs to address: Setting up a clear, advertised, single point of entry Duplication of services Specific needs listed in Q #1. Emphasis given in the free-lance question: Emergency Services Break the cycle
26	Actions The UW Needs Assessment Team promised a de-brief of the results to participants – scheduled in early Nov The Board needs to: move on Actions to fund Marketing, move on the collaboration Act on designating a “single entry point” Empower Community Review (or define the rules ) on emerging grant structure and emphasis
27	Actions Community Review needs to plan, for the next funding cycle, further implementation of the grant process Weighting factors for emphasis on needs Encourage collaboration to eliminate duplication of services Fencing funding for a “single point of entry”
28	Schedule The united Way of Marion County is 18 + months into this planning / improving process We must not lose momentum Remember: Not making a decision Is a decision